Enhancing Customer Experience with MPOS Voice Broadcast

MPOS system introduces a powerful hands-free feature: Voice Broadcast via the Receipt Printer. This feature ensures that your team stays informed through audio cues, allowing them to focus on the customer while the system handles the announcements.

How It Works: “When Conditions Are Met…”

The Voice Broadcast feature is designed to trigger automatically based on specific “Scenes” or events within your shop. Instead of constantly checking a screen, your staff will hear a clear voice announcement directly from the printer.

• Submit Order: Instantly alert the kitchen or prep station that a new order has been placed.
• Paid Order: Confirm a successful transaction without needing to look at the POS terminal.
• Customer Reminder: Keep service levels high by notifying staff of specific customer needs.
• Refund Order: Maintain high security with an audible alert whenever a refund is processed.
• Customer Request for Offline Payment: Ensure no customer is left waiting when they prefer to pay via cash or non-digital methods.

Customizable and Multilingual Support

Every business has a unique workflow. The MPOS Voice Broadcast feature is fully customizable to fit your specific needs:

• Printer Selection: Choose exactly which device handles the audio. You can select your Label Printer for back-of-house tasks or a receipt printer for the front desk.
• Multi-Language Voice Options: Just like our push notifications, the broadcast language can be adjusted. Whether your team operates best in English, Khmer, or Chinese, the system ensures the message is heard and understood clearly.
• Selective Alerts: You don’t have to hear everything. Use the “Select All” or individual checkboxes to only broadcast the “Scenes” that matter most to your current operation.

The Benefits of Audio-Assisted Management

Integrating voice technology into your POS machine setup offers immediate advantages for business efficiency:

1. Reduced Errors: Audible confirmation of “Paid Orders” helps prevent staff from accidentally letting a transaction go through without verification.
2. Increased Speed: Kitchen staff can start preparing a “Submit Order” the moment they hear the alert, reducing customer wait times.
3. Improved Security: A voice alert for a “Refund Order” acts as a natural deterrent for unauthorized activity and keeps management informed instantly.
4. Hands-Free Workflow: Staff can continue packing bags or cleaning tables while staying updated on the store’s status.

Getting Started

Setting up your voice alerts is simple. Navigate to the Voice Broadcast section in your MPOS management dashboard, toggle “Whether Enable” to Yes, select your preferred printer and language, and save your settings.

MPOS – Cambodia’s trusted digital restaurant POS provider, trusted by 1000+ restaurants across Cambodia, and reliable local tech support included

Do you want to see how it works? Contact us now for a demo. Phone / Telegram: +855 11 223 319